Privacy & Cookies.

 

Our promises

 

We will always keep your data safe. Meanwhile, that's why we need it and how we'll use it.

 

1 . You have our word
Your data will only be used to improve your experience.

2 . Safe
We will protect your data as if it were ours.

3 . Let's talk clearly
We will always use a language familiar to you, we will protect your interests. Without misunderstanding, no surprises.

4 . The essential info

Your information will not remain permanently in our system. If we don't need them, they will be deleted.

 

Privacy protection

Montaldo Langhe does its best to protect the privacy and security of its customers and visitors to its site (in other words, you). Staff members are customers on websites themselves, so we understand perfectly and respect the importance of privacy. If you have questions about our privacy protection methods, send us an email at info@montaldolanghe.com

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How we use information about you

 

We use information about you in many different ways, depending on the type of information. The following points show in detail what we do and why we do it.

 

How we use your name and contact details

• To send you the products you have purchased. Why? We have to do this to fulfill the contract stipulated with you (it's a bit difficult to send you the order without using your name and contact details!).

• To send you service messages, such as order updates, e-mail. Why? We must do this to fulfill the contract stipulated with you (so you will know when the order is due to be delivered).

• Sending information about new products and services by email. Why? To keep you updated. We will only send them to you with your permission.

• Fraud prevention and detection. Why? To prevent and detect fraud against you or us (it is not pleasant, but it is absolutely essential).

• Know what you and other customers like. Why? To make sure you give yourself what you want and overcome the competition.

 

How we use your date of birth

• Fraud prevention and detection. Why? To prevent and detect fraud against you or us (it is not pleasant, but it is absolutely essential).

 

How we use your payment information

This means that we will not retain the security code / CVV of your card, do not worry.

• To accept payments and make repayments. Why? We have to do it to fulfill the contract stipulated with you (we don't give away our products!).

• Fraud prevention and detection. Why? To prevent and detect fraud against you or us (it is not pleasant, but it is absolutely essential).

 

How we use contact history

Everything you've told us, for example by phone, instant chat or on social media.

• To provide customer support and assistance. Why? We have to do it to fulfill the contract with you (after all, you expect the best service from us).

• Train our staff. Why? So when you contact us, you receive the best assistance possible.

 

How we use your purchase history and saved products

Your purchases and products saved in the cart for another time.

• To send you the products. Why? We have to do it to fulfill the contract stipulated with you (if you don't put the products in the cart you can't buy them!).

• To provide assistance and support to the customer and to manage returns. Why? We must do it to fulfill the contract with you.

• Know what you and other customers like. Why? To make sure you give yourself what you want and overcome the competition.

 

How we use information relating to mobile or handset and use of our website

The information you provide when you browse our site, including the IP address and the type of device and, if you choose to share them, the location and the way you use our website.

• To improve our website and your default setting options (such as language and currency). Why? To offer you the best shopping experience possible.

• Protection of our website. Why? To prevent and detect fraud against you or us (it is not pleasant, but it is absolutely essential) and to fulfill legal obligations regarding data protection.

 

You are not obliged to provide us with any of this personal information, but if you do not, you cannot purchase from the site and it is likely that you will not be able to take advantage of our exceptional customer experience. But this is your choice, and we respect it.

We anonymize and aggregate personal information (so that you cannot be identified) and use it for purposes such as testing of our IT systems, research, data analysis, site and app improvement, and development of new products and services. Furthermore, we communicate this information to third parties.

 

Communication of information concerning you

We do not sell, and we will not sell your personal data to third parties (including your name, residential address, e-mail address and credit card information). We want to earn and maintain your trust and we believe this is absolutely essential to do so.

However, we must communicate your data to the following categories of companies in order to be able to provide our services, as provided in this statement.

• Companies that operate to enable us to send you the products you have purchased, such as payment service providers, warehouses, packaging companies and order delivery.

• Professional service providers, such as marketing agencies, advertising partners and host websites that work with us on our business.

• Creditworthiness Assessment Agency, law enforcement and fraud prevention bodies, to help counter fraudulent activities.

We can provide third parties with aggregate and anonymized information and analytical data of our customers and, before doing so, we will ensure that they cannot be identified.

 

Commercial communications

If you have provided the authorization, we will send you commercial communications by email to let you know about our services and help you see and find our products.

What to do to stop receiving commercial communications from Montaldo Langhe
You can choose not to receive commercial communications from Montaldo Langhe at any time.

You can do it:

• By clicking on the "unsubscribe" link in all emails.

• By contacting Customer Support.

 

At this point, we will update your profile to make sure you no longer receive commercial communications.
It may take a few days to update all systems and you may continue to receive communications while we process your request.
 

The interruption of receipt of communications will not affect service communications (such as updates on orders or the expression of an interest in a Montaldo Langhe activity).

 

Your information and non-European countries

 

There is no European Commission decision regarding the level of protection in the United States, and we protect your privacy and rights by applying the standard data protection provisions of the European Commission. For more information, visit http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32010D0087

 

Your personal data

 

We will keep your personal data for as long as you are our customer. Furthermore, if you no longer want to be a customer of ours, you can contact Customer Service and request that all your personal data in our possession be deleted.
If it is reasonably necessary or required to comply with legal and regulatory requirements, resolve disputes, prevent fraud and abuse, or ensure compliance with our Terms and Conditions of Use, we may retain some of your personal information, as provided, even in the case in which were no longer necessary to keep them in order to provide you with services

 

Your rights

 

You have many rights regarding your personal information:

 

• The right to be informed when your information is used (as in the case of this communication!).

• The right to access your personal information that is in our possession.

• The right to request correction of inaccurate personal information that is in our possession.

• The right to request the deletion of your data or the interruption of their use or collection, in some cases.

• The right to interrupt the receipt of direct commercial communications and to revoke at any time the authorization to process the data for other types of activities for which it is necessary.

• The right to request that we transfer or bring portions of your data to you or another service provider.

• The right to lodge a complaint before the person responsible for guaranteeing privacy.

 

If you want to exercise your rights, if you have complaints or questions, contact us.

 

Changes to privacy protection

From time to time we can make changes to this page so that it complies with our data processing methods.

In the event of significant changes, we will highlight them on the website and in other Montaldo Langhe services or other means of contact such as e-mail, so that you can examine these changes before continuing to use our site.

 

Cookies

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We use cookies on our website. For more information on cookies read the information on cookies that you find in the footer.

 

How to contact us

 

We are always interested in the opinions of our customers (especially those who have been disappointed or think we could do better).

If:

• You have questions or suggestions related to this communication.

• You want us to stop using your information.

• You want to exercise your rights above, or for claims.

• Contact Customer Service, who will be happy to answer all your questions.

 

v.3.0

09/07/2021